Privacy policy
Updated 02.11.2026
This page describes what happens to the data you leave on kreative.lv and in Kreative OS, our client portal at app.kreative.lv. It is written plainly, because it is meant for you to understand, not to cover us.
Kreative OS and Google user data, in short (details below):
- What we access: only your Google account’s email address, and permission to add one view-only KREATIVE calendar to your Google calendar list. Not your calendars, events, contacts, emails or files.
- How we use it: only to show your company’s content calendar in your Google Calendar.
- Who we share it with: nobody. We do not sell it or use it for advertising or AI training.
- How we protect it: the access token is used once and not stored; the email address is kept in a database table only our server can access; all connections are encrypted (HTTPS).
- How long we keep it: while the calendar is connected; disconnecting deletes the address. You can also write to info@kreative.lv.
Kreative OS’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Who is the controller
SIA KREATIVE
Reg. No. 40203677133
Raiņa iela 46/48, Liepāja, LV-3401
Email: info@kreative.lv
What data we collect
Only what you type into a form yourself, plus the technical data your browser sends.
| Data | Where from | Why |
|---|---|---|
| Name | you type it | to know who we are talking to |
| Agency name or Instagram / Facebook account | you type it | to look at what is already happening before the call |
| Phone number | you type it | to call you or send you a review |
| Answers to qualifying questions (agency size, who makes your content now, how happy you are with the results, planned budget) | you choose them | to see whether we can help, and to prepare for the call |
| In a job application: contact (Instagram, email or phone, as you choose), portfolio link, experience, available hours, turnaround time and desired rate | you type and choose them | to assess the application and contact you |
| The page you applied from, the ad (UTM parameters) and the referring link | automatically | to know which ad works |
| Approximate location (city, country) | from your IP, via Cloudflare | to know the region |
We do not collect your address, personal ID number, payment details or anything else you have not typed in yourself. We only get your email address if you give it as your contact.
Who we share it with
- Notion: where applications (client and job) are stored, so they are not lost
- Telegram: a notification to Kristians that a client application has arrived (job applications do not go to Telegram)
- Cloudflare: the server for the website and the portal
- Supabase: the database of the client portal (app.kreative.lv)
- Meta (Facebook, Instagram): only if you have accepted cookies
- Microsoft (Clarity): only if you have accepted cookies
- Google: only if you connect Google Calendar in the portal yourself (see below)
We do not sell or pass on the data to anyone else.
Cookies, the Meta pixel and Microsoft Clarity
The website uses three tracking tools. The Meta pixel shows which ads bring people in. Microsoft Clarity records how visitors use the page (clicks, scrolling, mouse movement) so we can see where people get stuck. Clarity does not see what you type into form fields. Our own analytics (KREATIVE, app.kreative.lv) counts page views, clicks, scrolling and form submissions, never what you type.
None of them switches on until you accept. If you choose “Only necessary”, they are not loaded at all. Neither Meta, Microsoft nor we can see that you were here.
Your choice is stored in your browser. To change it, clear this site’s data in your browser settings and the question will appear again.
Client portal Kreative OS (app.kreative.lv) and connecting social accounts
Kreative OS (app.kreative.lv) is a separate KREATIVE app, the client portal, where a client sees their account statistics and content calendar. It is a different site from kreative.lv, but it belongs to the same SIA KREATIVE and this policy covers it too.
In the portal, Facebook, Instagram, TikTok and LinkedIn accounts can be connected. When a client does this through Facebook Login (the KREATIVE LOGIN app), we access the following data:
| What we access | Why |
|---|---|
| Facebook Page name, ID, follower/fan count | to show which Page is connected, and in the statistics panel |
| Username, ID, follower and post count of the connected Instagram Business account | to show Instagram statistics in the panel |
| Data of published posts: image/preview, caption, publish time, like and comment count | to see in the content calendar what has already been published |
| Results of each post: reach, saves, shares, views, average watch time | to show which videos work |
| Permission to publish Reels or Stories | so a video can be published straight from the portal WHEN the client asks for it. KREATIVE never publishes without the client’s action in the portal |
If a client connects a TikTok account, we access similar but less data: the account username, the list of videos and permission to publish a video when the client asks for it. TikTok videos we publish through the portal are visible only to the connected account itself until TikTok has finished reviewing our app; that is TikTok’s rule, not KREATIVE’s.
If a client connects LinkedIn (their own profile, or a Company Page where they have the Administrator or Content Administrator role), we access:
| What we access | Why |
|---|---|
| Profile name and ID, and the list of Company Pages the person administers | so the client can choose where the portal publishes, and see what is connected |
| Permission to publish posts (text, photos, video) to that profile or Page | so a post can be published or scheduled from the portal WHEN the client creates it. KREATIVE never publishes without the client’s action in the portal |
| Page follower count, the Page’s latest posts and their numbers: impressions, reach, reactions, comments, shares, clicks | to show in the statistics panel what works |
| For a personal profile: follower count, and impressions, reactions and comments of posts published from the portal | the same, for profile statistics |
We do not read LinkedIn messages, connections or other members’ profiles. LinkedIn statistics are cached for at most one hour. A LinkedIn access token is valid for 60 days; after that the client renews it in the portal. We never sell or share LinkedIn data with anyone.
The browser NEVER sees the access token. It lives in a separate database table that only the server can access: not the client’s browser, and not our staff directly. All Facebook, TikTok and LinkedIn calls are made from the server; only finished numbers go back to the portal.
A client can remove access in two ways: in the portal, or directly in the platform’s settings (Facebook: Settings → Apps and websites → Remove “KREATIVE LOGIN”; TikTok: account settings → connected apps; LinkedIn: Settings → Data privacy → Permitted services, linkedin.com/psettings/permitted-services). After disconnecting, we delete the token on our side too. We keep this data while the account is connected; when the client stops working with KREATIVE, the data is deleted.
Kreative OS: connecting Google Calendar (Google user data)
In Kreative OS, under Settings → Integrations, a member of a company’s team can also see their company’s content calendar in their own Google Calendar. They do this by signing in with their Google account. The calendar is created and kept up to date by KREATIVE’s own Google account; in your Google Calendar it is view-only.
What we access
| Google data / permission | Why |
|---|---|
Your Google account’s email address, as verified by Google (the openid and email permissions) |
to share the company’s content calendar with exactly that address (view-only), and to show in Settings which Google account is connected |
Permission to add a calendar to your Google calendar list (the calendar.calendarlist permission) |
so the content calendar appears in your Google Calendar right away. If you untick this permission, Google emails you an invitation and you add the calendar yourself |
We do not read your existing calendars or their events, your contacts, emails, files or any other Google account data. In your calendar list we add only this one KREATIVE calendar and change nothing else there.
How we use it
Only to show your company’s content calendar (dated entries: videos, posts, stories and email campaigns) in your Google Calendar and keep it up to date. The calendar’s events come from the portal, not from your Google account.
Where it is stored and how we protect it
- We use your Google access token once, right after you connect, to add the calendar to your list. We do not store it, and we do not request a long-lived refresh token for your account.
- We store only your Google email address, linked to your portal account and company. It sits in a separate database table that only the server can access, never the browser. The same address is also in the calendar’s sharing list in KREATIVE’s Google account.
- All connections to Google and to our servers are encrypted (HTTPS).
Who we share it with
We do not sell or pass on Google user data to anyone. It is processed only by our server (Cloudflare) and database (Supabase) on our behalf, and of course by Google itself. The calendar is seen only by members of your company’s team who have connected it themselves.
How long we keep it and how to delete it
We keep the address while Google Calendar is connected. Disconnect it in the portal (Settings → Integrations): we delete the address from our database and remove it from the calendar’s sharing. The same happens automatically if you are no longer on the company’s team. When nobody in the company has the calendar connected any more, we delete the calendar. You can also remove access on Google’s side: Google Account → Third-party apps & services. If you want us to delete everything at once, write to info@kreative.lv.
Limited Use. Kreative OS’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
This means: we use Google data only for the feature described above. We do not use it for advertising, do not sell it, do not pass it to data brokers, do not use it to determine creditworthiness, and do not use it to develop, improve or train artificial intelligence or machine learning models. No person reads it, except with your request (for example, in a support request), for security reasons or to comply with the law.
Data we process on behalf of clients
In the portal, clients keep their email contact lists, send email campaigns, create tracking links and can install the KREATIVE site tag on their website. KREATIVE processes this data as a processor on the client’s behalf. The controller is that client: this data is covered by their privacy policy and our data processing agreement, not by this page.
If you received an email from one of our clients, you can unsubscribe with the link at the end of every email. For other questions about your data, contact the company that wrote to you. If you contact us, we will forward your request to them.
Legal basis
We process application data on the basis of your consent: you filled in the form yourself so that we would get in touch. Cookies are also based on consent. Connecting Facebook/Instagram, TikTok, LinkedIn and Google Calendar in the portal is processed on the basis of performance of a contract (to provide the service you have agreed on) and your direct action (the connect button).
How long we keep it
We keep an application for up to 24 months from the last contact. If you ask us to delete it sooner, we delete it. Portal connection data is kept while the connection is active (see each connection above).
How to delete your data
Two ways, depending on where the data came from.
If you applied through a form on kreative.lv (for example /zvans/ or a video page): write to info@kreative.lv and say you want your data deleted. We delete it from Notion and stop storing it.
If you are a user of Kreative OS (app.kreative.lv) and have connected a Facebook Page, Instagram, TikTok, LinkedIn or Google Calendar: disconnect it in the portal, or remove access on the platform’s side (Facebook/Instagram: Settings → Apps and websites → Remove “KREATIVE LOGIN”; TikTok: the connected apps list in account settings; LinkedIn: Settings → Data privacy → Permitted services; Google: myaccount.google.com/connections). We delete access tokens and the Google address immediately. If you also want us to delete the stored statistics history and the account record, write to info@kreative.lv and we will do it by hand within a week.
Your rights
- To know what data of yours we have
- To correct it if it is wrong
- To ask for it to be deleted
- To withdraw consent at any time
- To complain to the Data State Inspectorate of Latvia
Write to info@kreative.lv. We reply within a month, usually the same day.
Changes
If we change how we use data (including Google user data), we update this page and the date at its top, and tell portal users about significant changes in the portal or by email.